Do you need a ticket support system? Osticket is an opensource ticket support system that can run along side your website. It can be installed to a subdomain (EX. support.yoursite.com) of your site and have its own database. Having your own ticket system hosted on your own site means no monthly fees other than your regular web hosting and domain name fees.
With osTicket you will streamline customer service and improve customer support. Osticket offers the tools to deliver fast and effective support.
My service provides installation of the latest version of Osticket Support System to your top level domain or a subdomain. I will add your existing logo, match the colors to your main website site, for a more consistent look, and add a link onto your main website linking to your osticket support site.
Just some of Ostickets features:
Customer Portal. User can login using email and ticket ID. No user account or registration required to submit a ticket.
Support requests and responses are archived online.
Configurable automatic reply sent out when a new ticket is opened or a message is received.
Staff access level based on assigned groups, departments and teams.
Ticket locking to allow staff to respond and avoid conflicting responses.
Assign tickets to a staff or a teams.
Transfer tickets between departments.
Staff and clients are kept up to date with email alerts.
Set up predefined responses for frequently asked questions.
Add internal notes to tickets for staff.
Activity logs let you see events or what actions have been taken, when, and by whom.
Allow web or emailed attachments.
Configurable help topics for web tickets.
Searchable FAQs and help documents portal for users and staff.
Web Server: Apache or IIS
PHP Version: 4.4+
MySQL Database: 4.4+
I will provide you with resources for running and configuring your site.